General conditions

This webshop is owned by

Cushioncreator.co.uk (Kussens-op-maat.be BVBA)

Nieuwstraat 25
BE-9420 Erpe-Mere
+44 (0)20 7193 2825
BTW: BE0650709157
(Kussens-op-maat.be is a subsidiary of 2Relax Group).

Quality and guarantee

Cushioncreator.co.uk manufactures all products in Belgium, using the best fabrics and Outdoor/Indoor foam. Each item is inspected again after production by the company: quality is guaranteed. That's why we don't hesitate to offer you 5 years of guarantee on colourfastness, seams and zips. A 1% difference in size is tolerated for handmade products.

Price and ordering

Prices remain valid for one month after ordering. We regulary update our website due to price fluctuations. If a new price drops under the price of your order before shipment, the new, and thus cheaper, price will be valid for you as well. If a new price is higher than your order, the price valid while ordering remains.

Shipment costs

We are clear on shipment costs. These the shipping options:

  • Delivery Inside UK = £12.50 (free shipping on orders equal or above £ 150)
  • Ireland = £25.00 (free shipping on orders equal or above £ 500)

Delivery

We will endeavor to deliver goods within the specified time frames, but such times are estimates only and may be subject to change. We may need to order products which are not immediately in stock from our suppliers. This may result in an extended delivery time or the products may be unavailable. We prevent this where possible, but unfortunately, we cannot always predict our orders exactly, nor the stock from our suppliers. Late delivery does not entitle you to cancel your order, since these are custom made products and a partial production does always start from the moment the order is added to the production line.

Delivery is deemed to have been made once goods arrive at the delivery address you specified when placing your order. Delivery may be by installments. The tracking service of the shipment provider serves as proof of delivery.

We do not accept liability for any loss or damage (direct or indirect) for delivery at any other time than the estimated delivery date.

Cushions over 150cm have to be send folded and will get temporary compressed in this process. Please take this into account when you order extra large cushions (above 120cm of length). After usage, they will take their original form. Do however note that a 1% difference in size is possible due to the fact that these are handmade items and cushions do not have a solid form.

Refunds & returns

All of our products are custom made, according to the specifications of our clients. They cannot be resold. Custom made products are therefore non refundable (CDE livre VI, art. VI53, 3).

Even though we do everything in our power to prevent this, in rare occasions it might happen that we deliver a product that was not made according to your specifications or that the product got damaged during shipment. In this case, you can contact us by mail within 7 days following the delivery (info@cushioncreator.co.uk). Returns will only be accepted after approval, and have to be shipped to 2Relax Group, Molenstraat 33, 9550 Herzele, Belgium. Please include an image of the faulty or damaged cushion already in your mail to speed up the replacement process. The faulty or damaged cushion has to be returned to us before the replacement is send, and the return shipment is initiated by the client. Returns are initiated within 14 days following the delivery. We'll make sure to get the correct product delivered to you asap.

Kussens-op-maat.be is a subsidiary of 2Relax Group GCV, Molenstraat 33, 9550 Herzele, Belgium - BE0829228650.

Juridical responsibilities

The courts of Oudenaarde (Belgium) are handling all possible juridical discussions.